Return and Exchange
Our Returns Policy
We accept returns only in the case of a manufacturing defect or production damage
How Do I to Return / Exchange an Item?
We have 10 days to return your jewellery for a refund / exchange.
To start a return / exchange, simply click the relevant link below:
1. Prior to placing an order for production, an official email will be sent to you for review and approval. Upon receipt of your written confirmation, we will proceed with processing the order accordingly.
2. Return Window: You can return the product within 10 days of delivery without any return fee.
3. Return Process: Contact our customer service team via email or phone to initiate the return. Our quality control team will inspect the returned product to verify the issue.
4.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
4. Return Eligibility: The product must be returned in its original packaging along with all accompanying documentation.
Refund or Replacement
If the issue is verified, you will be offered a refund or replacement, subject to product availability.
Refunds will be processed within 10-12 working days from approval.
How to handle your fine jewellery?
1. Every piece of jewellery should be stored separately, preferably lined with cloth or velvet.
2. Wipe your jewellery after you are done wearing it.
3. Avoid Sweat, perfume, henna, etc.
4. Avoid wearing it while doing household chores.
5. Get your jewellery washed to remove dirt when required.
Lifetime Exchange
100% Exchange is Available on Pure Carbon Jewellery.
Product Exchange will be done once the Product Quality Check is done.
Product Should be Exchanged at same Value or Upgraded Value.
Making charges & GST shall be deducted from the old jewellery.
Price difference towards the same grade shall be charged extra.
Lab Grown Diamond / Mined Diamond: 100% of the prevailing stone value of the same grade*
Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. Difference of price shall be charged extra.
CANCELLATION
Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order.
Our Returns Policy
We accept returns only in the case of a manufacturing defect or production damage
How Do I to Return / Exchange an Item?
We have 10 days to return your jewellery for a refund / exchange.
To start a return / exchange, simply click the relevant link below:
1. Prior to placing an order for production, an official email will be sent to you for review and approval. Upon receipt of your written confirmation, we will proceed with processing the order accordingly.
2. Return Window: You can return the product within 10 days of delivery without any return fee.
3. Return Process: Contact our customer service team via email or phone to initiate the return. Our quality control team will inspect the returned product to verify the issue.
4.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
4. Return Eligibility: The product must be returned in its original packaging along with all accompanying documentation.
Refund or Replacement
If the issue is verified, you will be offered a refund or replacement, subject to product availability.
Refunds will be processed within 10-12 working days from approval.
How to handle your fine jewellery?
1. Every piece of jewellery should be stored separately, preferably lined with cloth or velvet.
2. Wipe your jewellery after you are done wearing it.
3. Avoid Sweat, perfume, henna, etc.
4. Avoid wearing it while doing household chores.
5. Get your jewellery washed to remove dirt when required.
Lifetime Exchange
100% Exchange is Available on Pure Carbon Jewellery.
Product Exchange will be done once the Product Quality Check is done.
Product Should be Exchanged at same Value or Upgraded Value.
Making charges & GST shall be deducted from the old jewellery.
Price difference towards the same grade shall be charged extra.
Lab Grown Diamond / Mined Diamond: 100% of the prevailing stone value of the same grade*
Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. Difference of price shall be charged extra.
CANCELLATION
Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order.